Policies

Health and Safety Policy
Privacy Policy

Health and Safety

As an established responsible company we are committed to ensuring that all accommodation we offer is compliant with relevant Health and Safety legislation.

In our capacity as principal (as opposed to agent) we take all reasonable steps to ensure that there is an appropriate level of insurance cover in force in respect of all accommodation offered and that the accommodation will comply with all applicable national, local, trade and other laws, regulations and codes of practice (including EU legislation where applicable) relating to hygiene, fire, safety and any other applicable standards as required. In addition to ensuring that all properties meet basic legal health and safety standards we are working towards independently assessing the key health and safety aspects of all accommodation we offer to ensure that they meet not only with local legal standards but also the more stringent legal requirements stipulated here in the EU. Such assessments are to be carried out by recognised bodies and may be in form of independent physical audits with self certification audits being performed in the intervening years.

All of our product and contracting team here are well informed on all aspects of health and safety and having undertaken full health and safety training provided by ARC as part of ABTA’s recognised health and safety body, are qualified to undertake basic risk assessments during contractual visits.

Privacy Policy

October 2006

This policy applies to customers making hotel and transfer reservations and describes what you can expect from unpackaged.com regarding personally identifiable information on www.unpackaged.com.

This policy explains how we use your information and how we protect your privacy. Before using or booking through this site we advise that you read this policy. Use of this Site constitutes your agreement to the terms of this policy. If the terms and conditions of the policy are not acceptable to you, do not submit any personally identifiable information via this Site.

1) The information we collect & how we use it

We have access to your information in order to process your booking. As required by the applicable Data Protection law, we follow strict security procedures in the storage and disclosure of information which you have given us.

When do we collect information?

You may supply us with personal information when you:

Book a hotel or transfer through www.unpackaged.com
Contact us by e-mail, post or otherwise

Why we collect the information?

When Booking:

Our suppliers (the hotels and transfer companies on our site) and www.unpackaged.com require certain information to allow us to process your hotel and/or transfer booking and notify you of the booking confirmation. When you book, we will need to know the name of the person making the reservation and a name for each room booked, your name, a postal address and email address, as well as your credit or debit card number, CVC number and expiry date.
We ask for your telephone number so that we and/or our suppliers' customer support representatives and we can contact you if there is a question concerning your reservation.
Credit card information is held in our secure database to enable us or our suppliers to process reservations and cancellations.

Special offers:

From time to time we may have special deals that may be of interest to you. When you book with us, you will have the opportunity to opt-in to receive these communications.
Every email Special Offer that you receive from us will contain an unsubscribe link. Selecting that link will allow you to opt-out of receiving subsequent communications.

Surveys and Reviews:

We may request information from our customers via surveys. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of our customer service, products and website - for example, after your stay is completed we may invite you to review the hotel.
Participation in these surveys or competitions is voluntary and you have the choice whether or not to disclose this information.

Newsletters:

You also may have the option to subscribe to our newsletter. If so, we ask for contact information such as your name and email address.
Every email Newsletter that you receive from us will contain an unsubscribe link. Selecting that link will allow you to opt-out of receiving subsequent communications.

Personal Information of Third Parties

If you provide us with personal information about other individuals in order to make a booking through www.unpackaged.com it is your responsibility to inform that person about his/her rights and to obtain the explicit consent of those individuals to the collection, use, processing and transfer of that personal information in the manner described in this policy.

Opting Out

We do not seek to collect personally identifiable information from you that you do not want collected. We indicate at all active information collection points whether requested information is required or optional. When you submit personally identifiable information via this Site, whether such information is required or optional, you consent to its disclosure and use in accordance with this privacy policy. If you ever decide that you do not wish to receive information from us regarding our products and services, you may opt out of receiving this information by clicking unsubscribe or by contacting us by email at info@unpackaged.com or by post at Unpackaged Holidays, 10 The Wharf, Bridge Street, Birmingham, B1 2JS, United Kingdom.

2) How the information is saved, protected and who views it.

We use the latest Industry-standard 128-bit SSL secure encryption. When you book using our secure servers, all of your personal details are encrypted. This means that your information, which includes your name, address, and credit or debit card number, cannot be read as it travels over the internet. Your information is held in our secure database located in the UK. We do not store or hold any credit or debit card information other than the last 4 digits of the card you used to book.

Data Changes

We work to keep personal information accurate and up-to-date. We also work to retain personal information for no longer than is necessary for the purposes for which it was obtained. You may request that we edit or remove your personal information at any time by emailing info@unpackaged.com

Who Views the data we collect?

We do not sell or rent your personal information. We may share personal information with certain permitted third parties such as subsidiaries and other members of our own group, our hotels, our professional advisors, and a small number of trusted partners who process data under our strict instructions for the sole purpose of providing the services you have requested. Some of these third parties may be located in countries not offering an equivalent level of protection to that of the European Economic Area.

unpackaged.com: Some of the operations we perform require us to hire other companies to help us with these tasks. For example, we may hire companies to help us handle mail and email (including sending and delivering packages, postal mail and email) and analyse the data we collect. The companies we employ to help us with these tasks have access to personal information to perform their functions, but may not use it for other purposes. We require all agents to which personal information is disclosed to enter into confidentiality agreements to protect your personal information, to apply appropriate technical and organizational security measures to help protect your personal information, and to only process your personal information in accordance with instructions received from us.

Suppliers: When you use unpackaged.com to reserve a hotel room or book a transfer, we provide personal information to the hotel and other third parties that help facilitate the transaction.

Aggregate Statistics: We may share aggregate statistics about our customers, traffic patterns, and reservations with our respective suppliers and partners, but these statistics do not include any personally identifying information.

Government Relations and Lawsuits: We may disclose personal information about you to the government if we are required to do so by law or regulation, or if we think the disclosure is appropriate and you authorise these disclosures. We may also disclose data about you in connection with actual or potential lawsuits (a) if we are required to do so by law or a court decision, (b) with your consent, if such disclosures may potentially mitigate our liability, or (c) to enforce our rights.

Emergency Situations: We may share personal information with third parties if certain emergency situations require it.

Additional information

Third Party Sites: While we make every effort to ensure only relevant information is contained in third party sites, we take no responsibility their content.

Requesting Information: You are entitled to a copy of your information held by us. If you would like to see this please ask us (we may make a small charge for providing this to you).

An up-to-date privacy policy will be maintained on this site so you are always aware how we process your personal information, use it, and in what circumstances we disclose it. If you have any questions about this privacy statement or would like more information about us, email info@unpackaged.com.